EQ Contact Center CEO Gregg Hansen explains the benefits of a fully Web-based contact center platform with integrated PBX functionality, compared to traditional on-premises alternatives.

Tags: EQ Contact Center, Equilibrium, Gregg Hansen, PBX, open source, contact center, call center, cloud contact center, Web-based call center, Web-based communications, customer service, TMC, Erik Linask, ITEXPO, Miami

Shawn Privratsky from Kunnect discusses the benefits of cloud call center technology over traditional on-premises solutions.

Tags: Kunnect, cloud call center, cloud contact center, hosted call center, hosted contact centet, customer service, at home agent, remote agent